PRIVACY POLICY
Who we are
This policy outlines how we, LOBO PARTNERS SL (with company number B67181883), located at Calle Gaudí, 5, 08339, Vilassar de Dalt (BCN), doing business as The Tailored Home, collect, store, and process any personal data that you provide through our website.
The policy is in effect from May 25, 2018, in compliance with the EU General Data Protection Regulation (GDPR). Any updates or changes to this policy will be communicated to you.
What information do we collect?
When you are browsing, we gather certain details from you when you register on our website or complete a form. This information includes your title, first name, last name, nationality, email address, and, if you choose to provide it, your phone number. Additionally, to help us understand how the website is being used, we may collect non-personal data about your browsing activity while you’re on the site.
The goal of this privacy policy (hereafter referred to as the «Policy») is to clearly explain how Lobo Partners SL, operating as The Tailored Home, collects, uses, stores, shares, and controls the personal and behavioral data you provide (or that we gather) when you engage with us through our Website or other communication channels. This interaction may occur in several ways, including but not limited to:
– In person at our office
– By phone
– By mail
– Via SMS
– Through email
– Through live web chat
– On social media platforms such as Instagram and Linkedin
– Through our Website
If you decide to hire any of our services, we may request additional data (such as financial and economic details, as well as other personal circumstances) in order to comply with Spanish laws and regulations and to ensure we can fully fulfill the services you have contracted.
Cookies
Our Website utilizes cookies to ensure it operates smoothly and offers full functionality. A cookie is a small file created by our Website and stored in your internet browser. Cookies are commonly used to enhance website performance. We only place cookies on your device that are essential for the website to function properly, gather web traffic data, and deliver the best possible user experience.
You can find a detailed list of cookies that may be set on your device and their purposes in our Cookie Policy. The policy also provides guidance on how to manage or disable cookies. Upon your first visit to our Website, you will be informed about cookie usage and given access to the Cookie Policy. Cookies will be placed on your device unless you choose to disable them.
Downloads and Media
Any documents, files, images, video files, or other downloadable content on our Website are available for download at your own risk. While we take reasonable measures to ensure these files are free from viruses, we advise you to use antivirus software as an added precaution. We are not responsible for any downloads or media offered by external third-party websites.
What do we do with the information we gather?
The information you share with us helps us understand your needs and determine the services we can offer. It also allows us to customize and optimize your website experience for better usability.
We use and analyse this personal information where necessary for the following purposes detailed below:
- Enhancing our products and services: We will use your personal information to create a profile that helps us better understand your needs, improve our Website, and tailor the services we present to you. We process your personal data in this manner as it is essential for our legitimate interest in offering improved products and services to you and our other clients.
- Handling your transaction: We utilize the necessary personal details outlined above (such as your name, address, and financial information) to process a transaction when you use our services. This information may need to be shared with third parties, including but not limited to lawyers, surveyors, and financial advisors.
- To assist with customer support: If you reach out to our team (or vice versa), we will use personal details such as your email, phone number, home address, and contact history to address your request and deliver the best possible service. We will process your information in this way if it’s essential for fulfilling a contract or if required to meet any legal obligations. If processing your personal data is not necessary for these reasons, we will do so based on our legitimate interest in providing you with optimal service.
- Marketing: When you provide your details for any of our services, engage in a transaction with us, share feedback on our services online, or use our website, we will use your personal data to build a profile based on the information we have about you. This is important for our legitimate interests in maintaining accurate and centralized information about you. We create your profile based on your preferences to offer you the most personalized experience, send relevant and tailored information, property updates, service details, and conduct opinion surveys. Below, you will find a more detailed description of how we will use your personal information for these purposes.
What kind of information
The way you engage with us through various channels, such as our website, social media, and marketing communications, along with the data we gather from each of these interactions, provides us with valuable insights into your current situation and preferences. This understanding enables us to deliver the best possible customer service experience. To better understand you and your interests, we analyze your interactions with our company using the information mentioned above. If you have registered with us, used our services through a transaction, or if we are legally permitted to send such communications without your explicit consent, we use the details you’ve shared with us to send you personalized marketing messages about our products, services, events, and promotions. In some cases, we may also aggregate your personal data with that of other individuals to create comprehensive reports about how customers use our products and services. This is part of our legitimate interest in analyzing our brand and determining ways to improve our offerings.
What kind of messages
The messages we send you will be customized to align with your specific preferences and needs. We use analytics to create these personalized communications. These analytics process your personal data and categorize you, which helps us determine the content of the messages you receive. Our direct marketing messages may include information about our products, services, events, promotions, and other company updates. We tailor these messages based on our legitimate interest in ensuring we provide the most relevant information. In some cases, we may also use these channels for feedback purposes (such as inviting you to participate in a survey) to understand your experience and enhance your interactions with us, including sending you more personalized communications.
Analysing our business
We will use your personal information (including by anonymizing and combining it with data from other customers) for sales and financial analysis, to evaluate the performance of The Tailored Home and identify areas for improvement. When necessary, we may also report this information to our parent or affiliate companies. This is done in pursuit of our legitimate interests in understanding our business performance and exploring opportunities for improvement.
If we intend to use your personal information for any purposes not outlined in this privacy statement and as required by applicable law, we will seek your consent first. We will not use your personal data for any other purposes before obtaining such consent.
How do we protect your information?
At The Tailored Home, we understand the importance of how we handle and store your information, and we value the trust you place in us to manage it responsibly and securely.
We are dedicated to keeping your information safe, and to prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and administrative measures to protect and secure the data we collect online. Our customer database is hosted on a secure server and is safeguarded with passwords and advanced online security protocols.
User Rights
You have the right to access, update, remove, or permanently delete your personal data by sending an email to hola@thetailoredhome.es or by mailing us at our office. For more details, please refer to our company information.
USERS WHO DO NOT AGREE WITH THIS POLICY SHOULD NOT ENTER ANY DATA THROUGH THIS WEBSITE OR ACCESS ITS CONTENT.
